Auxilia – a social consortium based in the very north of Italy – has adopted an innovative monitoring system for its activities and the continuous professional training it provides to more than two hundred and fifty family caregivers. Based on airpim technology, this solution makes it possible to optimize processes, improve the quality of care services for dependent persons, measure the quality of service and guarantee their families greater reassurance.
Bolzano/Bozen, July 15th, 2019: Auxilia, located in the city of Bolzano in South Tyrol, a small region in the very north of Italy, is a social consortium that has since 2012 been providing home care and assistance to dependent people – in particular aged persons – for more than 3,000 families.
The consortium guarantees the presence of family caregivers with full references and insurance, all working in accordance with the national collective labour agreement. Caregivers can live in or be on-call for certain hours of the day, Saturdays, Sundays and public holidays included, to provide assistance and help with personal hygiene, household chores and meal preparation.
Over time, Auxilia has felt the need to introduce an innovative solution for monitoring the activities and continuous professional education of over two hundred and fifty caregivers. To do so Auxilia called in airpim, a hi-tech company specialized in Identity Management, which helps organizations to manage and protect the digital and non-digital data of people and objects, together with the help of IT Solver for the provision of beacons and the management of smartphones.
airpim has designed a private beacon network for Auxilia and has personalized a cutting edge solution on its own Identity Management Platform.
Beacons are very small, simple Bluetooth radio transmitters that repeatedly transmit a single signal that other devices can see. The sensors provide accurate and unambiguous data and are perfectly suited for indoor use. This solution has been produced in accordance with the guidelines defined by the Autonomous Province of Bolzano/Bozen, which require: 1) the implementation of a monitoring system for care service activities whose data shall be made available to the Province as the local authority; 2) the implementation of a continuous professional education programme for family caregivers: the ongoing professional education programme is currently being tested and verified by the Province’s Department of Social Policies.
In practice, the creation of the network and therefore the installation of a beacon at the residence of a dependent person enables the caregiver’s Bluetooth-enabled smartphone (supplied) to “see” the beacon once it is in range, interact with the location and send Auxilia notifications of its presence. This solution enables an ongoing “dialogue” with the Auxilia coordinators supervising the service, as well as with the family of the dependent person. The solution records attendance and thus enhances the quality of the service provided, providing reassurance and security both to the families and to Auxilia.
The application also enables Auxilia’s coordinators to gather important data about the performance of caregivers, such as the relationship between themselves, the dependent persons and their families, the quality of the meals served and the level of care provided in the household.
“Thanks to the farsightedness of the Department of Social Policies, proper organization with qualified and motivated personnel and the use of technology, we are now able to deliver home assistance to persons who are not self-sufficient and thus help improve the quality of their lives. Until a few years ago this kind of service would have been provided, perhaps erratically, by family members. Now, following the introduction of this new technology, we plan to grow further”, explains Giovanni Franchini, chairman and founder of Auxilia together with Professor Luciano Pilati.
“The solution, tested and perfectly functioning, shows how technology can be a valuable aid in assisting people. Our solution can collect quantitative and qualitative data in order to improve the quality of the service, which is provided by qualified professionals”, concluded Tiziano Tresanti and Ulrike Gamper of airpim.